PRIVACY POLICY

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Mark Kirshner Orthotics
Effective Date: 01/01/2026

Mark Kirshner Orthotics we values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, services, forms, and communications, including SMS/text messaging programs.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

We may collect the following information:

• Name
• Address
• Email Address
• Telephone Number
• Date of Birth
• Insurance Information
• Medical Information necessary to provide orthotic, prosthetic, diabetic shoe, and bracing services
• Information submitted through website forms

When visiting our website, we may collect:

• IP Address
• Browser Type
• Device Information
• Website Usage Data
• Cookies and Similar Technologies

We may use your information to:

• Provide orthotic, prosthetic, diabetic shoe, and bracing services
• Schedule and confirm appointments
• Verify insurance benefits and eligibility
• Process orders and payments
• Respond to inquiries
• Improve our website and services
• Send appointment reminders
• Send order and service updates
• Send SMS/text communications when consent has been provided
• Comply with legal and regulatory obligations

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Mark Kirshner Orthotics.

These messages may include:

• Appointment reminders
• Appointment confirmations
• Follow-up communications
• Order status updates
• Billing notifications
• Customer service communications
• Healthcare-related notifications

Message frequency varies based on your interactions with our office.

Message and data rates may apply according to your wireless carrier plan.

You may opt out of SMS communications at any time by replying:

STOP

You will receive a final confirmation message and will no longer receive SMS communications unless you re-enroll.

For assistance, reply:

HELP

Or contact us directly:

Mark Kirshner Orthotics
2620 Mineral Springs Ave Suite A
Knoxville, TN 37917
Phone: (865) 247-4809
Email: mkirshnermss@gmail.com

Consent to receive SMS messages is not a condition of purchase, treatment, or services.

Mark Kirshner Orthotics does not sell, rent, share, transfer, or disclose SMS opt-in data, consent information, or phone numbers to third parties or affiliates for marketing purposes.

SMS consent and phone numbers collected for SMS communications will not be shared with any third party or affiliate company for marketing purposes.

This statement is included to comply with The Campaign Registry (TCR), A2P 10DLC requirements, and wireless carrier regulations.

We may disclose information to:

• Healthcare providers involved in your care
• Insurance companies and payers
• Billing and claims processing companies
• Website hosting and technology service providers
• Government agencies when required by law

All disclosures are made in accordance with applicable federal and state laws.

As a healthcare provider, Mark Kirshner Orthotics may collect and maintain Protected Health Information (PHI). Our use and disclosure of PHI is governed by the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Our website may use cookies and similar technologies to:

• Improve website performance
• Analyze visitor behavior
• Enhance user experience

You may disable cookies through your browser settings, though some website features may not function properly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage users to review their privacy policies.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent.

Depending on applicable laws, you may have the right to:

• Access your information
• Correct inaccurate information
• Request deletion of information
• Request restrictions on certain uses of information

Requests may be submitted using the contact information below.

Mark Kirshner Orthotics
2620 Mineral Springs Ave Suite A
Knoxville, TN 37917

Phone: (865) 247-4809

Email: mkirshnermss@gmail.com

Website: www.markkirshnerorthotics.com

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

By submitting your phone number through our website, appointment forms, contact forms, intake paperwork, or other communication channels, you expressly consent to receive SMS messages from Mark Kirshner Orthotics regarding appointments, account notifications, order updates, billing information, and healthcare-related communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase. SMS consent information is not shared with third parties or affiliates for marketing purposes.